We offer FREE SHIPPING for all orders over $700. For orders less than $700, the shipping fee is applied.

When purchasing products or services on our website, payment must be made in full at the time of purchase using one of the accepted payment methods. including credit cards, debit cards, and PayPal. You can choose the payment method that best suits your needs and preferences. We make no retention of confidential information of our customers and all payment procedures are strictly handled by PayPal and its secure servers.

We aim to process and ship orders within 5-10 Business Days. During sale periods it may be slightly longer than this, but we will always do our best to dispatch your order as quickly as possible. Once your order has been dispatched, you will receive an email with your tracking number. If you don’t receive this after 5-10 business days from your order being placed, please contact us. Please ensure your address is correct, Napu Oud will not be held responsible for any lost items due to an incorrect postal address being provided.

Please read our Privacy Policy for more information.

You can rest assured that Napu’s products are genuine and we will deliver the right products with right materials as described or advised. Agarwood market has many types of products with different quality. Rest assured because Napu Oud we do business with the principle of always being honest, keeping professional ethics, always respecting customers in the most professional way. For more information please read our Warranty Policy