Terms of Service

These terms and conditions cover the use of our online store for shopping. By using our website, you agree to these terms and conditions and represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
All prices listed are in the currency specified on the website and are subject to change without notice. Payment must be made in full at the time of purchase using one of the accepted payment methods. We offer shipping to specific countries, states or regions and shipping fees will be free.
All content on our website, including text, graphics, logos, images, and software, is the property of the company and is protected by applicable laws and regulations. You may not use or reproduce any of this content without our prior written consent. We will not be liable for any damages arising from your use of this website or any products purchased through this website.
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services
We take your privacy seriously, please read our Privacy Policy for more information on how we collect, use, and protect your personal information. These terms and conditions shall be governed by and construed in accordance with the laws of the specified state/province/country. We reserve the right to modify these terms and conditions at any time, without prior notice. If you have any questions or concerns about these terms and conditions, please contact us through the contact information provided on our website.

We make every effort to provide accurate, complete, and timely information on our website. However, we do not guarantee that all information is error-free or current. We reserve the right to modify the content of our website at any time without prior notice. It is your responsibility to verify any information on our website before relying on it. We will not be liable for any damages arising from the use of inaccurate, incomplete, or untimely information on our website.
If you notice any inaccuracies or incomplete information on our website, please contact us. We appreciate your feedback to help us improve our website’s accuracy, completeness, and timeliness. However, we cannot guarantee that any corrections or updates will be made in a timely manner or at all. Thank you for your understanding and cooperation.
We strive to maintain the highest standards of accuracy, completeness, and timeliness of information on our website. Our content is regularly reviewed and updated to ensure it is accurate, complete, and up-to-date.

When purchasing products or services on our website, it is important that you provide accurate and complete billing and account information. This information includes your name, address, phone number, email address, and credit card information.
We reserve the right to refuse any order you place with us if we suspect fraudulent activity or inaccurate information. In addition, we may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
It is your responsibility to keep your account information up to date and accurate. If any of your account information changes, please update it promptly to ensure that your orders are processed correctly.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
We take the security and accuracy of your billing and account information seriously and use secure systems to protect your information. However, we cannot guarantee that our systems will be free from unauthorized access or use.
By agreeing to these terms and conditions, you acknowledge that you have read and understood our policies regarding the accuracy of billing and account information and agree to provide complete and accurate information when making a purchase on our website.

Any comments, feedback, suggestions, ideas, or other submissions that you send to us through our website or other channels will be treated as non-confidential and non-proprietary. By submitting any such comments, feedback, suggestions, ideas, or other submissions, you grant us a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, copy, modify, display, distribute, and otherwise exploit such submissions in any form and for any purpose, without any compensation to you or any third party.
You are solely responsible for any comments, feedback, suggestions, ideas, or other submissions that you make and their accuracy. You agree that we may use and disclose any such submissions in our sole discretion, without any obligation to you or any third party.
We reserve the right to remove any comments, feedback, suggestions, ideas, or other submissions that we deem inappropriate, offensive, or in violation of these terms and conditions. We also reserve the right to terminate your access to our website if you violate these terms and conditions or any applicable laws or regulations.
By submitting comments, feedback, suggestions, ideas, or other submissions to us, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

You usually do not have to register or provide personal information to access our site. However, some certain functions may require registration. We collect personal information only when you voluntarily provide to us – for example, you contact us via the website, register to receive e – mail notifications relating to products and companies. Personal information may include contact information (such as your name, address, telephone / fax number or email address), as well as payment information, such as credit card number and expiration date (if you want to purchase any products or services through the site). Your submission of personal information through the store is governed by our Privacy Policy.

In addition to other prohibitions in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We make every effort to provide accurate information on our website. However, we do not warrant that the information on our website is error-free, current, or complete. We reserve the right to modify the content of our website at any time without prior notice.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF OUR WEBSITE AND SERVICES.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR LIABILITY TO YOU SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IF YOU ARE DISSATISFIED WITH OUR WEBSITE OR SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR WEBSITE OR SERVICES.
By using our website, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Viet Nam.

When purchasing products or services on our website, payment must be made in full at the time of purchase using one of the accepted payment methods. All prices listed are in the currency specified on the website and are subject to change without notice. We accept various payment methods, including credit cards, debit cards, and PayPal. You can choose the payment method that best suits your needs and preferences. We make no retention of confidential information of our customers and all payment procedures are strictly handled by PayPal and its secure servers.
We do not accept returns for our agarwood and oil due to the nature of the product being unable to re-stock. We encourage our patrons to ask questions to familarise themselves with the product. Our customer service is readily available to answer any enquires that you may have. We believe only in having high quality stock in our inventory and we take pride in our products.
We reserve the right to modify our payment and return policies at any time, without prior notice. If you have any questions or concerns about our payment and return policies, please contact us through the contact information provided on our website. We value your feedback and appreciate your business.