Warranty Policy

At Napu Oud, our priority is to provide our customers with the best products and services. We believe that our customers deserve nothing but the best, and we are committed to delivering products that meet their expectations. As part of our commitment, we offer a guarantee on all of our products.

We understand that purchasing a product is an investment and we want our customers to feel confident in their purchase. We don’t just sell products, we provide solutions to our customer’s needs.

Guarantee Coverage

Our warranty only covers material exactly as described and advised. If the product is not as described and advised within 7 days from the date you receive it, we will exchange the new product for you. You need to send it back to us so we can check it again before sending a new one to you and you will have to pay for the return shipping fee.

We understand that our customers expect high-quality products, and we stand behind the quality of our products. Our guarantee gives our customers peace of mind, knowing that they are protected in the event that their product is incorrect in material.

Exclusions

Our guarantee does not cover damage caused by misuse, neglect, or normal wear and tear. It also does not cover products that have been modified or repaired by anyone other than Napu Oud. We want our customers to use and enjoy our products to their fullest potential, but we also ask that they take reasonable care of them.

We take pride in our products, and we want our customers to be satisfied with their purchase. To ensure that our products are not damaged due to misuse or neglect, we ask that our customers follow the care instructions provided with the product.

Making a Claim

To make a claim under our guarantee, please contact us via this website or our WhatsApp: (+84) 866-556-513. Our customer service team is available to assist you with any questions or concerns you may have. We will provide you with instructions on how to return the product for evaluation.

We understand that making a claim can be an inconvenience, and we strive to make the process as easy and hassle-free as possible. Our goal is to support our customers and ensure that they are satisfied with their purchase.

Limitations of Liability

Our liability under this warranty is limited to the replacement of a product of incorrect material as described and advised. We are not responsible for any incidental or consequential damages that may result from the use of our products.

We want our customers to know that we take our responsibility seriously, and we will do everything in our power to ensure their satisfaction. Our products are created to meet the highest standards of quality, and we are confident that our customers will be satisfied with their purchase.

Conclusion

At Napu Oud, we are committed to providing our customers with the best possible experience. Our guarantee is a testament to our commitment to customer satisfaction, and we stand behind our products with confidence. If you have any questions or concerns about our guarantee, please do not hesitate to contact us. We are here to support you and ensure that you are completely satisfied with your purchase.