Depending on the country of shipment, the value of your order and volume of goods you purchase, the corresponding shipping cost will be applied. We also have preferential shipping policies for customers. Please contact us for more details.

When purchasing a product, you must pay in full (including the price of the product, shipping costs and other costs if any) at the time of purchase using one of the accepted payment methods. We accept a variety of payment methods, including Paypal transfers, Bank transfers via international money transfer platforms such as Wise or Money Gram. If you come to buy directly at the showroom, you can pay in cash. You can choose the payment method that best suits your needs and preferences. We do not keep confidential customer information and all payment procedures are strictly handled by money transfer platforms and their secure servers.

We aim to process and ship orders within 5-10 Business Days depending on your location.  During sale periods or Holidays it may be slightly longer than this, but we will always do our best to dispatch your order as quickly as possible. Once your order has been dispatched, you will receive a message with your tracking number and tracking link. If you don’t receive this after 5-10 business days from your order being placed, please contact us. Please ensure your address and your contact is correct, Napu Oud will not be held responsible for any lost items due to an incorrect postal address being provided.

Please read our Privacy Policy for more information.

You can rest assured that Napu’s products are genuine and we will deliver the right products with right materials that you choose. Agarwood market has many types of products with different quality. Rest assured because Napu Oud we do business with the principle of always being honest, keeping professional ethics, always respecting customers in the most professional way. For more information please read our Warranty Policy